Frequently Asked Questions
Everything you need to know about our premium outdoor dog gear and apparel.
How do I determine the correct size for my dog?
To find the perfect fit, measure your dog's girth around the widest part of their rib cage. Check our detailed size guide on each product page to match these measurements with our specific harness, jacket, or pack sizing.
What is your return policy for gear that doesn't fit?
We offer a 30-day return policy for all items in new, resalable condition with original tags attached. Please ensure the gear is free of pet hair and dirt before returning to qualify for a full refund.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your gear sooner for an upcoming adventure.
Are Ruffwear products covered by a warranty?
Yes, we stand by the quality of our gear. We offer a limited lifetime warranty against defects in materials and craftsmanship. This does not cover normal wear and tear, chewing, or improper use.
How should I clean and maintain my dog's apparel?
Most of our gear can be hand washed with mild detergent and air dried. For specific items like technical jackets, we recommend secure buckles and a gentle machine cycle on cold, followed by hang drying.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.